Return & Refund policy
At brandsletterllc.com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy for all women’s clothing items.
Eligibility:
- All women’s clothing items, including tops, dresses, pants, skirts, and more, are eligible for returns and refunds.
- Gift cards, final sale items, and items marked as “as-is” are not eligible for returns or refunds.
Return Window:
- You may return or exchange an item within 30 days of the original purchase date.
- The return window starts from the date of delivery or pickup.
Return Process:
- Contact our customer service team at contact@brandsletterllc.com to initiate the return process. Provide your order number and reason for return.
- Carefully package the item in its original condition with all tags attached.
- Ship the item back to us using a trackable shipping method.
- Once we receive the item, we will inspect it to ensure it is in its original condition.
- We will issue a full refund or exchange the item based on your preference.
Refund Terms:
- Refunds will be processed within 5-7 business days after receiving the returned item.
- Refunds will be issued in the original form of payment.
- If you received a discount or promotion, the refund amount will be adjusted accordingly.
- If you used a gift card to make a purchase, the refund will be issued in the form of a new gift card.
Exchange Process:
- If you would like to exchange an item, please follow the same return process as above.
- We will ship the exchanged item to you within 5-7 business days after receiving the returned item.
Exceptions:
- Items marked as “final sale” or “as-is” are not eligible for returns or exchanges.
- Items that have been worn, altered, or damaged are not eligible for returns or exchanges.
Additional Information:
- We reserve the right to refuse any return or exchange if the item is not in its original condition or has been worn or damaged.
- If you have any questions or concerns about our return and refund policy, please contact our customer service team.
Thank you for shopping with us! We appreciate your business and look forward to serving you better.